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Terms of Service

Our goal is to consistently provide the highest quality produce and goods. We require our producers & vendors to deliver market-grade products. The customer understands that since our farmers do not use pesticides or herbicides, fruits and vegetables may not look "perfect," but should always be fresh & taste delicious! The customer understands that because of the above, perishable produce items may only last a couple days and the produce relies on being stored correctly to lengthen shelf life. See storage tips.

On the event that product gets damaged during packing, or turns into a science experiment overnight (this does happen!) or it is delivered to you in unsatisfactory condition, or you are dissatisfied in any way, we will provide an account credit for the item. No questions asked. If you wouldn’t have picked the item for yourself let us know, within 24 hours from delivery. Email- customerservice@centralmassorganics.com

Our customers understand they need to leave out a cooler and frozen ice packs on your delivery day, in order to keep your purchase viable. CML is not responsible for defrosted meat, spoiled goods, reduced shelf life and wilted produce because of inadequate cooler presence at time of delivery. Raw meat products, pastas and other specified items are delivered frozen solid for the safety of our customers.

We reserve the right to make substitutions to our weekly "box" offering as occasionally items become unavailable last minute, which is usually due to an unpredictable issue. If you are dissatisfied with the substituted item please contact us and we are happy to credit your account for the item. We try very hard to ensure this does not happen, but it is always out of our control.

Privacy Policy

We (CML) store your name, address, telephone and email information on the Online Market (www.centralmassorganics.com). We do this as a convenience to you (the User) for the purpose of reordering, and in case we need to contact you regarding your order. Your information is confidential. CML does not sell, trade, or rent Users personal identification information to others.

CML collects and uses Users personal information for the following purposes:

To send emails when necessary for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company updates, product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, detailed unsubscribe instructions are always in each emai

We may use your information only to assist in more effectively respond to customer service requests and support needs. We do not share this information with outside parties except to the extent necessary to provide the service. CML uses the latest data collection, storage, processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and any data stored on the Online Market

Sensitive and private data exchange between the Online Market and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. The Online Market is also always in compliance with PCI vulnerability standards. This creates as secure of an environment as possible for Users and credit/debit card information

By using the Online Market, you signify your acceptance of these conditions, terms & policies.

Please direct any questions, comments or concerns to info@centralmassorganics.com


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